Privacy Policy
This Privacy Policy describes how Hor1z0n.Creative.Solution, Lda., owner of the brand ZENKAY – Luxury Living, collects, uses, protects, and shares the personal data of users of the website www.zenkay.pt, in accordance with the General Data Protection Regulation (GDPR) and applicable Portuguese legislation.
1. Identification of the Data ControllerData Controller:
Hor1z0n.Creative.Solution, Lda.
Commercial brand: ZENKAY – Luxury Living
Tax Identification Number (NIPC): 518 446 808
Registered office: Rua da Boca da Alagoa, 12B 3A, 8200-424 Guia
Albufeira – Faro – Portugal
Contact email:
hello@zenkay.pt
Website:
www.zenkay.pt
2. Scope of Application
This Privacy Policy applies to all personal data collected through the website, digital forms, electronic communications, commercial interactions, 3D visits, marketing campaigns, social media, and any other means related to the activity of ZENKAY – Luxury Living.
3. Personal Data Collected
ZENKAY may collect, directly or indirectly, the following personal data:
3.1 Identification Data
Full name
Email address
Phone number
Address
3.2 Property-Related Data
Property location
Property characteristics
Estimated value
Intention to buy, sell, or rent
3.3 Communication Data
Messages sent through contact forms
Emails, phone calls, and commercial contacts
3.4 Technical and Browsing Data
IP address
Approximate geographic location
Device and browser type
Cookies and online identifiers
Website usage data
3.5 Contractual and Legal Data
Data required for the execution of contracts
Tax and legal data, where applicable
Compliance with legal obligations
4. Purposes of Data Processing
Personal data is processed for the following purposes:
Commercial contact and response to information requests
Real estate mediation and process management
Property valuation
Management of clients and prospective clients
Direct marketing and remarketing
Personalized advertising campaigns
Statistical analysis and website improvement
Lead management and CRM
Compliance with legal and contractual obligations
5. Legal Basis for Data Processing
The processing of personal data is based on:
Consent of the data subject
Performance of a contract or pre-contractual steps
Compliance with legal obligations
Legitimate interests of ZENKAY, namely for marketing, security, and service improvement
6. Cookies and Similar Technologies
The website uses its own and third-party cookies to:
Ensure the technical operation of the website
Store user preferences
Analyze traffic and user behavior
Display personalized content and advertisements
Users may manage or withdraw their consent at any time through the Cookie Management Platform (Cookiebot) available on the website.
For more information, please consult the Cookie Policy.
7. Data Sharing with Third Parties
ZENKAY may share personal data with third parties whenever necessary, namely:
Google Analytics and Google Ads
Meta Platforms (Facebook, Instagram)
YouTube (embedded content)
Casafari
Matterport (3D virtual tours)
Cloudflare (security and performance)
Real estate CRM platforms
Email marketing platforms (e.g. Mailchimp, Brevo)
Technology, legal, and administrative service providers
All third parties are contractually bound to comply with the GDPR.
8. International Data Transfers
Some service providers may process data outside the European Economic Area, namely in the United States of America.
In such cases, ZENKAY ensures that these transfers are carried out based on Standard Contractual Clauses (SCCs) or other legally provided mechanisms, ensuring an adequate level of data protection.
9. Data Retention
Personal data will be retained only for the period necessary for the purposes for which it was collected or as required by law.
Commercial data: up to 5 years
Contractual and tax data: according to legal obligations
Marketing data: until consent is withdrawn
10. Rights of Data Subjects
Under the GDPR, data subjects have the right to:
Access their personal data
Rectify inaccurate or incomplete data
Erasure of data (“right to be forgotten”)
Restriction of processing
Data portability
Object to processing
Withdraw consent at any time
Requests should be sent to:
hello@zenkay.pt
11. Data Security
ZENKAY adopts appropriate technical and organizational measures to protect personal data against loss, unauthorized access, disclosure, or destruction, including security systems, encryption, and access control.
12. Data Protection Officer (DPO)
ZENKAY is not legally required to appoint a Data Protection Officer.
For any matters related to data protection, please contact:
hello@zenkay.pt
13. Right to Lodge a Complaint
Data subjects have the right to lodge a complaint with the supervisory authority:
Comissão Nacional de Proteção de Dados (CNPD)
www.cnpd.pt
14. Changes to the Privacy Policy
ZENKAY reserves the right to update this Privacy Policy at any time. Any changes will be published on the website.
15. Languages
This Privacy Policy is available in Portuguese, English, and German.
In the event of any discrepancy, the Portuguese version shall prevail.